How to Dispute a Charge with BMO Harris
BMO Harris is a reputable bank that provides various financial services to its customers. However, there may be instances when you need to dispute a charge on your account. Whether it’s an unauthorized transaction, a billing error, or a fraudulent charge, it’s essential to take immediate action to protect your funds and ensure your financial security. In this article, we will guide you through the process of disputing a charge with BMO Harris.
1. Review your account: Start by carefully examining your bank statement or online banking portal. Look for any suspicious charges or transactions that you don’t recognize. Ensure that you have a clear understanding of the disputed charge.
2. Gather evidence: Collect all relevant documents and evidence to support your claim. This may include receipts, invoices, emails, or any other documentation related to the disputed charge.
3. Contact BMO Harris: Reach out to BMO Harris customer service as soon as possible. You can call their toll-free number or visit a nearby branch to discuss the issue. Be prepared to provide them with all the necessary details regarding the disputed charge.
4. Explain the situation: Clearly explain the reason for your dispute to the customer service representative. Provide them with a concise and accurate account of what happened, including any relevant dates and amounts.
5. File a formal dispute: If the initial contact doesn’t resolve the issue, you may need to file a formal dispute. BMO Harris will guide you through the process and may require you to fill out a dispute form.
6. Follow up in writing: To ensure a clear record of your dispute, send a written follow-up to BMO Harris. In your letter, include all the details discussed during your phone call or branch visit. Make sure to keep a copy for your records.
7. Monitor your account: While the dispute is being investigated, continue to monitor your account regularly. Be vigilant for any additional unauthorized charges or suspicious activity.
8. Be patient: The investigation process may take some time. BMO Harris will thoroughly review your dispute and gather all necessary information before reaching a resolution. Stay patient and check in periodically for updates.
9. Escalate if necessary: If you are not satisfied with the outcome of the investigation, you may need to escalate your dispute. Contact BMO Harris again and ask to speak with a supervisor or escalate the issue to their fraud department.
10. Contact the card network: If your dispute involves a credit card charge, you can also contact the card network (Visa, Mastercard, etc.) and file a dispute directly with them. They will work with BMO Harris to resolve the issue.
11. Seek legal advice: In extreme cases where the dispute is not resolved to your satisfaction, you may want to seek legal advice. Consult with an attorney who specializes in consumer protection or banking law to explore your options.
12. Learn from the experience: Use the dispute as an opportunity to review your account security measures. Strengthen your online banking passwords, enable two-factor authentication, and regularly monitor your accounts to minimize the risk of future disputes.
Common Questions and Answers:
1. Can I dispute a charge online with BMO Harris?
Yes, you can initiate the dispute process online through the BMO Harris website or mobile app.
2. What information do I need to provide when disputing a charge?
You will need to provide details about the disputed charge, including the date, amount, and any supporting documentation.
3. How long does the investigation process usually take?
The investigation process typically takes 30 to 45 days, although it may vary depending on the complexity of the dispute.
4. Will I be liable for unauthorized charges on my account?
Generally, you are not responsible for unauthorized charges on your account. BMO Harris has security measures in place to protect its customers from fraudulent activity.
5. Can I dispute a charge made by a merchant that has since gone out of business?
Yes, you can still dispute a charge even if the merchant has closed down. Provide as much information as possible to support your claim.
6. Can I dispute a charge if I no longer have the receipt?
Yes, you can still dispute a charge even if you don’t have the original receipt. Other forms of documentation, such as emails or bank statements, can serve as evidence.
7. Can I dispute a charge if I made a purchase but changed my mind?
In most cases, changing your mind about a purchase does not qualify for a dispute. Disputes are typically for unauthorized or fraudulent charges.
8. Will disputing a charge affect my credit score?
No, disputing a charge will not directly impact your credit score. However, if the dispute leads to late payments or unpaid balances, it may indirectly affect your creditworthiness.
9. Can I dispute a charge if it was made by someone I know?
Yes, if a charge was made without your consent, you can dispute it, regardless of whether it was made by someone you know.
10. Can I dispute a charge if the item I purchased was defective?
If the item you purchased was defective, you should first reach out to the merchant to resolve the issue. If they refuse to help, you may then consider disputing the charge with BMO Harris.
11. Can I dispute a charge if I authorized it but didn’t receive the goods or services?
Yes, if you paid for goods or services that were not delivered as promised, you can dispute the charge.
12. Can I dispute a charge if I suspect identity theft?
Absolutely. If you suspect identity theft, report it immediately to BMO Harris and follow their instructions for disputing the unauthorized charges.